Thong Kee draws crowds for its old-school Malaysian breakfast charm and signature Hainanese coffee, especially the balanced 1+1 blend and thickly buttered kaya toast. The fresh-baked smell and homely vibe appeal to weekend regulars and families. However, service lurches between efficient and dismissive, and food quality swings wildly-praised wantan noodles and char kway teow sit alongside complaints of slime, wrong noodle blends, and thin chicken patties left overnight.
Multiple outlets pepper Puchong (including Puchong Square), operating early morning through afternoon. Waits climb sharply at breakfast and lunch, and the menu sometimes lists items staff say aren't available. Kaya toast, egg tarts, and the signature 1+1 hot tea earn repeat visits; soup-based dishes like pan mee draw the most criticism.
Recent shift: Pusat Bandar Puchong outlet has closed and been replaced by another coffee shop. Puchong Square branch remains active with positive recent reports.
Many customers praise the coffee quality and staff attentiveness, with the space working well for working lunches or study sessions. However, parking scarcity in the industrial area and occasional slip-ups in food consistency or cleanliness have deterred repeat visits for some.
Guests consistently praise the cats themselves-many, playful, and clearly well-cared for-and the food and coffee quality. Fries and latte are standouts. The friction begins with staff: reviewers report counter staff who are dismissive, a manager who shuts down conversation rather than engage, and an owner who replies defensively to criticism instead of listening. Many five-star visits happened around the cat interaction, suggesting that experience carries the venue. But the same people who came for the cats mention uncomfortably rude encounters with staff. A few visitors got good service and enjoyed working there quietly, though another found the cafe too quiet. The disconnect between animal care and customer manners stands out. The most recent one-star review (a day ago) and older complaints all centre on the same pattern: staff who mock customers, refuse to explain rules, and blame guests rather than help them.
Coffee and sourdough draw loyal visits; the space invites lingering with its Japanese-inspired design and calm vibe. The owner clearly knows beans and roasts in-house, though food quality varies. Corn beef pasta and tamago don land heavy and memorable, but curry dishes have disappointed. Prices run high but portions justify it for most. Pet-friendly setup, ample parking on weekends, and a membership scheme sweeten the proposition. Fresh croissants, matcha drinks, and the berry coffee earn repeated mentions. Staff come across as genuine and knowledgeable. One stray hair sighting aside, cleanliness and care show throughout.
Last updated 2026-07-03